concierge support
personalized advocacy,
unmatched expertise.
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We prioritize people.
By handling issues swiftly and proactively, we alleviate your concerns, free up your time and protect your bottom line.
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​
action on your behalf
We understand that every merchant has unique needs and challenges that demand personalized solutions. Our Concierge Support, led by industry expert Amy Lopez, goes beyond traditional customer service. Amy leverages her 20+ years of industry expertise and extensive network to advocate for your interests and take action on your behalf. We pledge to elevate your experience with tailored care and unmatched proficiency, prioritizing your growth.
we're by your side.
Understanding your changing needs and ensuring continuity that breeds trust and reliability. Our commitment to building strong relationships ensures that you can rely on us as a trusted partner in your success.
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Comprehensive
Services
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We offer a comprehensive range of services to seamlessly manage all facets of merchant sales.
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Residual and payroll inquiries
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Product research
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Training
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Statement analyses
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Merchant issue resolution
Personalized
Attention
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We assign a dedicated Senior Payments Advisor to each merchant, ensuring they are familiar with your business's history, nuances, and specific requirements. Our personalized attention ensures that you receive the support you need to thrive.​
Swift and Decisive
Responses​
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Ensuring the smooth operation of your business is our priority. We tackle issues with a sense of urgency, recognizing the significance of your daily operations and transactions.
Unrivaled
Expertise
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Our Concierge Support team is more than just support — they're experts in the field of merchant sales. This means you can expect in-depth, actionable insights and advice that set Aces Payments apart in the industry. Our expertise is your advantage.
Always One
Step Ahead
We anticipate and address challenges before they impact your business through proactive check-ins, ensuring seamless operations and tailored solutions to meet your evolving needs.
From Set-up
to Growth
From setup to advanced troubleshooting and strategic growth advice, our support encompasses every aspect of the merchant journey. Whether you're launching or expanding, we offer comprehensive assistance to drive your success.